Returns & Refunds Policy

At Radiantretrostore.com, customer satisfaction is a priority. Due to the nature of digital products, specific terms apply to returns and refunds. Please read this policy carefully to understand your rights and our obligations.

1. General Information

All products sold on Radiantretrostore.com are digital game keys, delivered electronically. As digital items cannot be returned once used, refunds are subject to the conditions outlined below.

2. Eligibility for Refunds

Refunds are only granted under the following circumstances:

  1. Invalid or Unusable Key:
    • If the key provided is invalid or cannot be activated.
    • Proof is required, such as screenshots or activation error messages.
  2. Non-Delivery of Key:
    • If you did not receive the key within 24 hours of purchase.
    • Please check your spam/junk folder before contacting us.
  3. Duplicate Purchase:
    • If a duplicate purchase occurred due to a system error or accidental checkout.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  1. Key Already Redeemed:
    • If the key has been successfully activated or redeemed on your account.
    • We cannot verify claims of issues after successful activation.
  2. System Compatibility Issues:
    • It is your responsibility to ensure your system meets the game’s requirements before purchase.
  3. Change of Mind:
    • Refunds are not available for cases where you decide not to use the product after purchase.
  4. Fraudulent or Unauthorized Transactions:
    • If fraud or unauthorized use of payment methods is suspected.

4. Refund Process

If you believe you qualify for a refund, follow these steps:

  1. Contact Support:
    • Email us at [email protected] within 14 days of purchase.
    • Provide your order number and a detailed explanation of the issue.
  2. Verification:
    • Our team will review your claim and may request additional proof (e.g., screenshots of activation errors).
  3. Resolution:
    • If approved, refunds will be processed within 5-10 business days via the original payment method.
    • If the issue relates to a Kinguin key, we may coordinate with Kinguin to resolve the matter.

5. Contact Us

For any questions or concerns about your purchase or this policy, please contact us:
Radiantretrostore.com
Email: [email protected]