What is Radiantretrostore.com?
Radiantretrostore.com is an online store offering digital game keys for PC, console, and software at competitive prices.
Where do your game keys come from?
Our keys are sourced from trusted platforms, including Kinguin, to ensure authenticity and reliability.
What types of products do you sell?
We sell game keys, downloadable content (DLC), and software keys for various platforms such as Steam, Origin, Uplay, and more.
Are your game keys legal?
Yes, all our keys are genuine and sourced from authorized distributors and platforms.
Account and Registration
Do I need an account to purchase a key?
No, you can make purchases as a guest. However, creating an account allows you to track orders and access your purchase history.
How do I create an account?
Click on the “Register” button on the homepage, fill in your details, and confirm your email address.
What should I do if I forget my password?
Use the “Forgot Password” link on the login page to reset your password via email.
Can I change my account details?
Yes, log in to your account and navigate to the “Account Settings” section to update your details.
Purchasing and Payments
How do I purchase a game key?
Select a product, add it to your cart, proceed to checkout, and complete the payment.
What payment methods do you accept?
We accept Bank Transfer, Crypto Payment and soon more..
Can I cancel my order?
Orders can only be canceled before the key is delivered. Contact support immediately if you need assistance.
Are there any additional fees?
Prices are displayed upfront. Additional taxes or fees may apply depending on your location.
Delivery
How will I receive my game key?
Game keys are delivered digitally via email.
How long does delivery take?
Most keys are delivered instantly after payment, but delivery may take up to 24 hours in rare cases.
What if I don’t receive my key?
Check your spam/junk folder. If the key is not there, contact our support team.
Can I resend the key to another email?
No, keys are sent to the email provided during checkout and cannot be resent to a different address.
Product Activation
How do I activate my game key?
Follow the activation instructions provided with your key. Each platform (e.g., Steam, Origin) has specific steps.
Can I activate the key in any country?
Some keys may have regional restrictions. Check the product description for region information.
What if my key doesn’t work?
Contact support with screenshots of the activation error for assistance.
Can I use the key more than once?
No, each key is valid for a single activation only.
Refunds and Returns
Can I return a game key?
Digital keys cannot be returned once delivered, but refunds are possible in specific cases (e.g., invalid or non-delivered keys).
How do I request a refund?
Contact support within 14 days of purchase with your order details and a description of the issue.
How long does it take to process a refund?
Approved refunds are processed within 5-10 business days via the original payment method.
What should I do if I encounter an issue during activation?
Verify that you are using the correct platform and region. If the issue persists, contact support.
Do you offer live chat support?
Currently, we offer email support. Live chat may be introduced in the future.
What if I receive a duplicate key?
Contact support immediately with proof, and we will resolve the issue.
Security and Privacy
Is my personal information safe?
Yes, we use industry-standard encryption to protect your data. Refer to our Privacy Policy for more details.
Do you store payment information?
No, we do not store payment details. Payments are processed securely by third-party providers.
Can I delete my account?
Yes, contact support to request account deletion.
Other Questions
Do you offer discounts or promotions?
Yes, subscribe to our newsletter or follow us on social media for the latest deals.
Do you sell pre-order keys?
Yes, we occasionally offer pre-order keys for upcoming games. Check our homepage for availability.
Can I gift a game key?
Yes, you can purchase a key and share it with a friend via email.
What if I purchased the wrong product?
Contact support immediately. Refunds may be possible if the key has not been delivered or redeemed.
