Refund and Return Policy

Welcome to Radiant Retro Store! We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our Refund and Return Policy is here to help.

1. Returns

Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within 30 days of delivery.

Non-Returnable Items:
Certain items are exempt from being returned, including:

  • Gift cards

  • Downloadable software or digital products

  • Personalized or custom-made items

To initiate a return, please contact our support team at [email protected] with your order number and details about the product you wish to return.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Partial Refunds:
Partial refunds may be granted for items that are:

  • Returned after 30 days (up to 45 days, at our discretion)

  • Not in their original condition, damaged, or missing parts for reasons not due to our error

3. Exchanges

If you need to exchange an item for the same product (e.g., due to size or color preferences), please email us at [email protected]. Exchanges are subject to stock availability and must meet the same eligibility requirements as returns.

4. Shipping Costs

Return Shipping:
You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable.

Exchange Shipping:
For approved exchanges, Radiant Retro Store will cover the cost of shipping the replacement item to you.

Lost or Damaged Returns:
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and details. We will arrange a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company; processing times may vary.

  3. Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

We’re here to ensure your shopping experience is smooth and enjoyable!